Personalized Silver Charm Jewellery and Gifts
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Policies and FAQ

Policies and Frequently Asked Questions

 

Returns and Exchange Policy

We gladly accept returns and exchanges. Please contact me if you have any problems with your order within 14 days of delivery.

Shipping Times

UK - 3-5 Working days
Europe - 7 to 14 Working days (excluding customs)
USA - 10-18 Working days (excluding customs)
Canada - 18 to 25 Working days (excluding customs)
Australia - 12-25 Working days (excluding customs)
Rest of the world - Can take up to 20 to 45 days (excluding customs)

Shipping Information

All orders are shipped via UK Royal Mail Standard Domestic and International post.

THERE WILL BE NO TRACKING INFORMATION PROVIDED.
Express shipping with Tracking number will be at an extra cost. Please send me a message if you require fast shipping.

WE DON'T TAKE RESPONSIBILITIES FOR THE DELAYS IN POST.

 

Frequently Asked Questions


Can I add additional initials or Gemstones.
Yes you can. Please Purchase and leave a note or send us a message.

Does the item come in wrapping?
The item comes in a small organza gift bag.

Can I have a different size necklace?
The standard necklace size is 18inch. If you need a shorter or longer necklace, please leave a note to seller when you purchase and I will adjust the necklace length for you.

Can I personalize products?
I do offer different personalization options. Please message me with your idea and I will be happy to help you.

Can I order big quantities?
Yes, sure you can. Please message us.

Do you have a tracking number?
All orders are shipped via Royal Mail Standard Domestic and International post. Therefore, no tracking number will be provided.

Express shipping with tracking number will be at an extra cost. Please send me a message if you require fast shipping.